Chapter 10 Case, Chapter 10-1 self assessment

Chapter 10 Case:

1. Jefferson is using Extroversion, Conscientiousness, and emotionalism.

2. Perception bias and attitudes are playing a very big role in this argument right now. Jefferson feels that it is bias to out rule graduate assistant’s grading her objective based exams is very unfair. Working itself is what is driving Jefferson, she does not want to grade all those exams, even though it is the job, the work itself is what is the problem.

3. I believe that Perry is using referent power with this case. Even though she/he is using the board to decide what is best, he or she is still using a little bit of personal power because she/he personally doesn’t believe that grad assistants should not be able to do that.

4. Coalition seems to be getting in the way of what Jefferson wants. But what could help her is Reciprocity, this could help her get to where she wants to be with this case.

5. The psychological contract is the expectations of each party, so if you go into what expectation each professor is granted, then this could help decide if it is fair that Jefferson is using a GA to grade her papers.

6. It looks like Jefferson is using the forcing conflict style because she was attempting to resolve a conflict by using a message saying she will go to the higher authority if you do not let her GA’s grade her tests.

7. I think it was not a good mood on Jefferson’s part sending that memo, it was a little aggressive which could have lost Perry’s thought of Jefferson go down and not be good.

8. I wouldn’t do either of the options, I would call a group meeting again of all the teachers, let them prepare why or why not GA’s should be used, and go from there. Write down good valid points to both side, and if that doesn’t resolve, or that doesn’t make the choice obvious, then I would go to the dean and notify her or him of what is going on and give them the points and arguments of both side and see what goes from there.

9. Personally I am very, very stubborn, so whatever I think or say, I will stick by it even if I am wrong. But I do think Jefferson was right, so in this instance I would be more outgoing about how GA’s should be allowed to grade. My answer would not be different even if I was on the other side.

10. If Perry drafted a policy saying my GA can’t grade, then I would absolutely appeal the decision, but I wouldmake sure I do research and prepare for when the case comes up to answer the question, “Why should I appeal this” so I can prove that my GA should be able to grade my work.

11. If I was the dean of SAS, and I received this appeal, I would not issue a school wide policy, I would stick to what I believe in and deal with this policy by itself.

12. Yes, Weston should have spoke during the meeting, Jefferson was just getting teamed up against with no back up make her look like the lone one that wanted the GA’s help. But if Weston agrred with her, maybe the thought of Perry would be more considerable. If I was Weston, I would still be on Jefferson’s side and be about the GA grading. My answer would not be different if I was friends with Jefferson or if I was a tenured professor, work is work.


Chapter 10-1 Skill Builder:

Still working on it

Chapter 9 and Appendix A1, A2, and A3

Chapter 9 Blog:

In Chapter 9, Human Resource is the main topic; the management part, of planning, the department, legal aspects, and getting/training employees and more. I thought the human resource management process was pretty interesting. The picture or example shows the 4 separate sections of human recourse. The section of recruiting and hiring, training them, compensations, and lastly the planning and job analysis portion. Another very important part I found interesting was the legalities of it. But especially harassment, it still makes me mad that there are managers, coworkers, or even bosses that still harass employees and sometimes they do not even know they are doing it. It isn’t only between genders, but race and religion and maybe even the way they look could influence this. Just because the way you look or think or believe, should definitely not determine if you get harassed. Sexual harassment is just as bad if not worse. This is just terrible, sexual activity or talking or advances or anything of that sort should definitely not be in the work place, especially if the person feels uncomfortable or does not like it, it should not go on. The chapter then goes on with the portions of the examples from the human resource management example that was talked about above. Attracting employees is a very important part, because without a crew, how do you make a business run, and without a good one, the business could go south very fast. The interviewing, training, and developing of future employees could make or break the fate of your business. Evaluating is another important part to the puzzle too, without evaluation of everything, if it’s the employees or your food, or your car shop or whatever business you’re running, how do you know where your business stands in compassion to others. Health and safety is bigger in this day and age, which is definitely for the better. My father always told be stories of when he was in the engine room on the ship and what would go on, and how fast they could just pull out from port fast with no worries. But now he has all these safety inspections and precautions and he agrees with them because he said the amount of injures has gone down. Unions and labor relations may not be as big now-a-days but they do happen once in a while, and it is fair. If most if not all your employees form a union for compensation, it should be telling you that you’re doing something wrong and that it needs to change.

Appendix 9:
A1: 5 steps of Career Planning-
1. Self Assessment
2.Career preferences
3. Career Objectives
4. Plan
5. Control

A2: The Networking Process-
1. Preform a self assessment and set objectives
2. Create your one minute self sell
3. List your potential network contacts
4. Conduct networking interviews
5. Maintain your network

A3: The three parts of a one minute self sell are history (you career highlights to the current date), plans (identify the career you are seeking), and question (ask a question to encourage a two way communication). So basically a one minute self sell is a little, you could say argument to why you should be hired over the person next to you. Why you are better fit for the job and how you could improve anything they are doing, whether you want to make it fast or better or even both. You want to brag about your self in a very down to earth way, while showing them the real you so they know who the right choice is.

Chapter 8 and 8-2 Skill Builder

Chapter is is about Managing teamwork, well that is the title at least. But teamwork can be separated and broken down into many things. First of all, Teams and Groups are to different things. Groups can be as small as two and have a group leader making the decisions while teams have around at least five people and split the leadership between each other. Teams have their work shared equally and share the responsibility while groups have independent jobs and tasks for each member. This chapter just really goes in depths about teams and groups. The structures, responsibilities, and differences of each are explained and are covered to very clear explanations of each. After reading this chapter it made me think of back in high school when some teachers would assign us groups and other teachers would specify if you were in teams. It now makes sense because I realized the differences are pretty blatant and obvious and I had never acknowledged or saw the differences. This chapter then shifts to how a group does decision making and resolving conflicts. Overall this chapter was really cool to read about to have myself finally realize the difference in these two different bodies of people to complete work.

Skill Builder 8-2:

In this skill builder, I received Participative. This builder took me a little while to complete but it was actually very cool to see my preferred team management style. I kind of figured that I was going to be participative, especially in number two when the question asked how to make the team work more productively even though the team had little talent to do the job. Explaining to the group members what they should do, to increase productivity just seams right. You have to explain something in order for people to understand it, you can’t just go and say “Hey go do this together and complete it now”. No, you have to go with them, explain what they have to do, different ways to do it, the best way to get the job done, and in their sake, the easiest way to get the best result, and as a leader or manager, they will hopefully respect you and listen. Overall I enjoyed this skill builder and got to learn something new about myself that I never knew.

Chapter 7 and 7-4 Skill Builder

Chapter 7 is all about how to get through work, delegating it, and making it so it is organized and easier to do when split up. Organization is a big part of this chapter, going over the principles of organization, questions about it, and responsibilities. Responsibility and authority is huge with regards to organization. Someone has to organize it, someone has to be given responsibilities when the powers are split, chain of commands happen, or in other words, some people are thrown under the bus… In this case this is another word for delegation, when you delegate powers to other to ease up the stress on the main leader so he or she does not crack. There is in fact a difference between power and authority though, power is more broad, people are given the authority over some job or something specific. But people have power over things and such, as in managers have power over lower employees. There are different levels of authority, such as levels of management. The four levels are pretty cool once you understand them; The Authority to inform, The Authority to recommend, The Authority to report, then finally Full Authority. Full Authority let’s you freely make decisions and act without having to tell your boss what you are deciding. Organization comes up again, and quite frequently, such as Network Organization and Modular Organizations teaching us about the types that are withheld in the book.


7-4 Skill Builder

After making these flow charts, I realized how much unnecessary time I waste doing things I don’t really need to do, before and after school. Getting used to a schedule is hard at first but after a bit it get’s pretty easy to follow. In high School I had the same schedule during the school year, Get up at 5:45 am, Brush my teeth, shower, get dressed, eat breakfast, pick my friend up, then drive to school. Get out of school at 2:50, do homework in the library till 3:30, get ready for whatever in season sport I was playing, practice at 4, get out at 6, come home, eat dinner, do more homework, then watch tv and go to bed. During the first two weeks after every summer it was so hard getting up so early or getting used to that schedule, but after those 2 weeks it got easier and easier. After doing this skill builder I realized how I wasn’t on a schedule and that I need to follow the one I just made for this builder. If I followed this schedule my grades, and my skills in lacrosse would shoot up, more than they are now, after finally starting to mature and work harder outside the classroom. Making a flow chart that changes some of my routines now seemed weird at first, but in the long run it should help and it will help me become better in many aspects.

Chapter 6, ch 6-2 skill builder

Chapter 6 is all about Innovation, changes, and beginning something you believe in and how to do it. The books talks about taking risks and not taking the risks, the positives and the negatives to it. It is definitely better to take risks though, because if you don’t take a risk to change or come up with something, that you think or even know would improve you or the company for the better, then you could end up being hurt more. For example, Apple has taken and still takes risks countless times. Coming out with iPad’s Laptops, iPods, iPhones… Things that most people think they would want, but once they see it, they ‘need it’. The chapter then goes into changes; strategy, structure, technology, and people. All of these different types of changes are in multiple categories, relating to different things. Changing the strategy to have you sell or approach something, changing your companies structure, changing the technology around you, or even changing the people could all make your comany increase in many ways, or could decrease in many ways… That is the risk that sometimes needs to be taken. But on the opposite end of the spectrum. sometimes there can be too much change and the book goes over what to do when this happens. Or even how to overcome resistance to change. There are different types of entrepreneurs, such as small business, large business, and even intrapreneurs. All of these have had to deal with risk taking at one time or another, and a heavy risk at that. There is a whole process to thisin which it is a long, hard working, time consuming process that a lot of people don’t have the time and money for, but hey, that’s what risk taking is all about.

6-2 Skill builder

This skill builder was actually one of my favorites, because it let’s me decide a change in our college in which it may be needed, and it is all up to me. Considering I am an average student and one of the majorities, I know what could be changed and how to make it better and more efficient. Then coming up with the resistance to the change really put me on the other side of the thought, as to why the would resist and how to make it so they not only can’t but to that they wouldn’t want to resist. That way so it’s fair to everyone and that the most amount of people are happy. And then coming up with an analysis with the forces and situations was very interesting, because it really made the though of the changes very realistic. For example, how would you implement it; that was a very hard thought to get across, it took me a while to think of a way or two to get it across and for it to be enforced. Overall I really enjoyed this skill builder and it has been one of my favorites.

chapter 5-2 skill builder

This skill builder really made me think, I had never really thought to call my goal or something like that a mission statement. But I really should start because if universities and schools have one, why shouldn’t I? I have always tried to make myself the best person I can be, in the classroom, in the real world, on the field, or anywhere I do my best to improve myself. And one way to really do this os to develop my planning skills and this skill builder really helped. Even though it was a little long, it went by quick because of how much I enjoyed it. I had to look up Mary Washington’s mission statement and improve it myself, and hopefully it was an improve. I took goals and objectives from the mission statement to portray what the school was trying to achieve and looked online at what they were trying to do and it made sense. They use strategic planning to set goals and achieve these objectives by doing it all slowly and one by one. I learned a lot from this activity because a mission statement isn’t just for a school, but a person too. And from that we can always improve our mission statement and never let it stop growing and making it better.

SWOT Analysis

Strengths: I fell my strengths are wide ranged. From Sports on the field to math in the classroom, I find that I am a strong athlete in most sports I pick up, from basketball to soccer all the way to lacrosse. Not only that but I feel like I am strong in the math and business field. I get math very well and it comes naturally to me, I’m good with numbers, like a calculator, but I’m also good with ratios. I am good at getting people to like me, sometimes when I am not even trying. Why? Because I just naturally want people to like me, I hate when people don’t like me and will do my best to change their opinion.

Weaknesses: One big weakness of mine that I am trying to change is work ethic. My work ethic is too on and off, some days I can do hours of work and others I have more ADHD than a puppy in a dog toy store. I am doing my best to change that so when I get a job I can always be on my A game. I buy my own BS, which is what I’ve been told, and I really do believe that sometimes so that is a work in progress, not letting me tell myself, “Hey you did enough homework for the day, you’ve ran a good amount I don’t need to lift”. Well I buy it sometimes and I know I can’t.

Opportunity: I have an amazing opportunity in front of me. I am at a great college at the peak of my life just to better myself in order to get a job. There are millions of people that unfortunately won’t get the same shot I do. Yes I had wonderful supportive parents that were tough on me as a kid. And even though my dad was out to see a lot of the time he still managed to work me to my best capabilities in order to get into a college and have the mindset of a winner and a competitor.

Threats: One big threat I have is myself, sometimes I am just too darn nice and let other people step on me. The past couple year though I have gotten way better at standing up for myself and not letting that happen. Because for every good grade, well written paper, or even a good GPA, there is always someone out there that is doing better working harder, and improving themselves to beat me in the real world and it have been coming to my realization that I cannot let that happen.

chapter 4, Lilly Pulitzer Case

Chapter 4 is about Creative Problem Solving and Decision Making which is absolutely huge in companies, especially in managing. As a manager you have to make split second decisions or long term decisions what is best for not only themselves, but for the company or whatever they are in it for. Yes, there are different types of decision making styles, and these styles pretty much describe different type of people/ decision makers. Such as reflexive and reflective; reflexive makes quick decisions  while reflective people like to take a while to decide so they can layout all possibilities, which could be bad and good. Reflexive decision making is good for interviews because you can come up with decisions and answers right on the spot where you were asked. Right in the middle is the consistent style which they don’t rush or waste time deciding. Reflective style usually means the person cannot decide or make a decision, a great example is deciding what to eat for dinner. My family is the worst as deciding what they want to have for dinner and I am always the one saying lets eat Chinese, or pizza, or pasta etc.. The best way to get around problems though is setting objectives, so that it isn’t just one big problem. Conquer it one piece at a time, break it up and solve it in sections to make it not only easier on you, but anyone around you and people you work with. But, make sure you implement good plans and not unnecessarily long, hard and pointless plans.

Lilly Pulitzer Case:

1. The Objective that Target set was to get back on top, satisfy their customers, and regain/gain any customers they had lost or did not have at first. Their decision was to ‘target’, no pun intended, a group of consumers that like this brand which was a big group, bigger than they had thought. But the problem was they were not ready for the amount of people that wanted these items, which brought their website to crash and their stores to be bombarded.

2. When Target deactivated their website, they made a reflexive decision, which is a quick thinking decision. Which in matter of fact was not a good decision, because everyone that was waiting online all night was not able to purchase anything which made a whole lot of people disappointed.

3. If Target were to have utilized the step Analyze Alternatives and select the most feasible, they could have had other ways for more consumers to get their hands on the Lilly merchandise which could have saved them from being bombarded, but they didn’t. If they then Planned and Implemented the decision they could have been ready for the excessive amount of customers attracted to this and been able to deal with it, in store or online. They then could have controlled the decision they had made and made sure everything was on track and going well.

4. Target did not utilize the Delphi Technique, if they did, they might have gotten a grasp on the amount of people that were interested and what they wanted. Putting out questionnaires could have let them make sure they were stocked for the right amount of people and the right amount of merchandise, like what was more wanted and vice versa.

5. If I was in charge, I would have definitely put out a questionnaire to see how many people were actually interested and I would have come up with solutions so that people wouldn’t just bombard the store, and make the website crash. I would sit down with a panel of people and came up with plans, back up plans, and even a back up to the back up plans to make sure that we would succeed after all the work we have already put into this project to make sure we reach our goal.

6. I think Target’s idea to collaborate with Lilly Pulitzer was an amaxing idea, from what I know it is a very high end, very well known company. And Target putting Lilly in their stores let a lot of middle class and maybe lower class people be able to purchase the merchandise they have always wanted to have.

7. I really do think Lilly Pulitzer, aside from working with Target, was very happy that there were that many people, enough to make stores around the country and a major website to crash, that wanted their merchandise from their company.

8. I rate the customer value a 10 out of 10 because the outcome showed how much the customers wanted these items. There was enough raucous and craziness to make a store shut down their website and have stores go empty of their merchandise in minutes.

9. Target’s management was definitely not effective during this launch. Everything that they didn’t want to go wrong, went wrong, and this caused an over very unhappy satisfaction rate from their customers and that is the exact opposite of what they wanted to happen.

10. The project manager was the main type of manager used. The project manager is supposed to make sure that the project (Lilly Pulitzer opening in their own stores) would be a success. Maybe also reach out to other project managers to see what they were doing and what would be the best way to divide and conquer in order to get ready for their launch. But it sounds like their project managers did not get that job done which caused Target as a whole to not be ready for this launch.

11. Target must have had a licensing contract for Target, well at one point they did, probably not for long. This is because Target sold the actual branded logo of Lilly Pulitzer which is not allowed to be copied and sold, or it would be highly illegal and Target could have gotten sued.

Chapter 3, Lean in Case, 3-2

In chapter 3, Managing diversity in a Global Environment is taught for how and why to do this. The chapter starts off with a great example, of Fedex, and how it delivers to over 200 countries world wide. So they (FedEx) have to follow the rules and regulations of each country which is really hard. One man term in this chapter that popped out to me was Ethnocentrism, in which I have heard this term before this class and no immediately about the connection is has to do in managing. This term means someone regarding one own’s ethnic group or culture as superior to anyone else’s. Pretty unethical, which was talked about it chapter 2. In order to adhere to everyone’s voice, culture, or ethnicity you should not be ethnocentric, this is so people will not have hatred or anger towards you, or your company if you work or own a company. This mostly deals with bigger companies that are in many countries, such as FedEx. Later on in the chapter, something that is happening to our county but is trying to be stopped, is Global Outsourcing, and his is hiring outside firm to perform work worldwide, such as Nike having all of their apparel and anything else made in somewhere like China, or of that sort so it is cheaper. I used this in our presentation from Chapter 5 even, so it’s a pretty important deal with the world because it could create so many more jobs.

Case Lean In-

1. Sheryl focused on women in her book for them to step up, Lean In and embrace the fact that they can be leaders. She is trying to provoke more women to step up in this world (in some countries as of now) because they can, they have the same, if not better intelligence and leadership than some men and so it’s only fair that they should lead just as much as men. We are all equal so it should not matter if you are a male or female, it should only matter about the kind of leader you are, cause that is what is important in a company, gender shouldn’t effect anything.
2. Sheryl broke the glass ceiling by releasing this book not only to the public in the US, but to multiple other countries. Where unfortunately a women’s role is looked at differently than here in America. And it inspired women everywhere and became a beast seller and an instant hit.
3. I believe Sheryl used Global Strategy because she released it to the world and it touched individually, not just a big group of people, but the entire population that read it. It immediately became a huge success and number one seller so that must say something.
4. I think her ideas relate mostly to Uncertainty avoidance or acceptance because she is trying to say, don’t accept what society use to be, Lean in and take action and prove that you are worth more than nothing less than a leader, a great leader. She wants to get women to realize that they can do this, they just have to put their mind to it and knock down all internal barriers saying you can’t.
5. I think this relates mostly to Gender Differences, because she is trying to push away from the fact that gender matters, because it doesn’t. Blink has a great example about it even, with the orchestra. That men used to be thought they were supposed to be in the orchestra because they have more power to play the instruments. But when blind auditions started, way more women started being chosen to be in the orchestra because gender was taken away which let them have a fair chance of getting chosen.
6. Sandberg’s view on gender can be related to the management resources such as Human because all humans are resources, not half, not 3/4’s, not less, but all no matter the gender. Then Financial anyone, man or woman can figure out the finances of a company, who cares what gender you are. Next is Physical, which DOESN’T mean physicality, it could me mental toughness of leading, of getting your job done, of doing what you need to do and get that done. Lastly is Informational, objectives need to be set for everyone, not just men and not just women. People need to set objectives so you can reach them and get them done.
7. Sandberg’s gender issues do relate to countries to outside the US because everywhere you can you matter. And sometimes a business might be outsourced to another country and a woman can be in charge of that, depending on what the gender rules are for that certain country. Not only that but there are way worse and harder gender issues in other countries that were brought up after the book “Lean In” came out.


3-2: After doing this activity I realized which I have before, but that I am among the main group of where I am from and was raised. I am Catholic, and went to a Catholic High School so I was always around y religion and never had anyone be judged about that. I am a white male and where I am from no one discriminates against that either. But here at UMW i am judged for being a lacrosse player. Everyone that doesn’t know me but sees my lacrosse apparel, label me as mean or stuck up and dumb. But I believe I am the exact opposite, I am nice to any person I meet or talk to, try to be as down to earth as possible, and I don’t think I’m dumb. I have had people tell me to my face before they know that because I hangout and am friends with my team, or just apart of the team, must mean I am like the stereotypical Lacrosse payer which is very untrue because I have a lot of friends on my team that are nothing close to being that.

Chapter 2 & Skill builders & Self Assessment

Chapter 2 was mostly talked about culture, ethics and social responsibility, and in class Dr. Gower had mentioned to know yourself before you try to get on someone else’s case. That is pretty plain and simple but most people don’t get this. This is just one example of ethics. Ethics are the standards of right and wrong that influence behavior according to our text book, and the book worded it perfectly. Why would it be fair if you are yelling at someone and for doing something wrong when you dont even have your stuff together. Culture is very important in business as well, because this is someone’s belief and surroundings of their life. If you don’t appeal and respect someone’s culture than why should they care about you. Adhering to someone’s culture in a business is very important, because what if he goes out and writes a poor review or tells other people of his culture about what happened with him… Much hate to your company would come. Te three levels of culture were very interesting, on top is Behavior, followed by Values and Beliefs, followed lastly by Assumptions. Like we talked about in class a cars salesman can not just assume because of the looks of someone that they can take advantage or help them, it’s all about what’s on the inside, what their culture is, and help understand them for them to respect you.

Self assessment- In the self assessment, I really never realized how many unethical people I have worked with in a restaurant and other things of that sort. I got around the mid 80’s and realized that I saw people lying to their bosses left and right. This makes me think of That 70’s Show on Netflix of how Red (The father) had to fire one of his coworkers because he always showed up late and said that his dog was hit by a car (twice in one week) which made me then think of some people I worked with and how they said they can’t work for some odd reason when I deep down knew they were lying, but I had no proof and it was not my business to get in their business.

Skill builders-

  1. In 1 through 3, everyone is being harmed with this behavior, because even though students are turning in correct work, they aren’t learning any material that they will most likely need to know later in their life (maybe even a test that;s coming up for them). Also the teacher is being harmed because they are spending all this time working on these assignments and teaching them why these students go behind their back to get the easy way out.
  2. The three I feel that are the worst and most unethical behavior is Cheating on Exams, Lying to others to get what you want or stay out of trouble, and deleting info that makes you look bad.In these three examples, once again the person doing the unethical thing, ‘seems’ to be benefiting but overall they are the ones hurting themselves. Lying to someone about something you did to stay out of trouble shows the type of person you are. If you make a mistake or do something bad, own up to it. You did it, not anyone else, so don’t be weak and blame someone else. And then trying to delete everything about what you did bad to try to cover it up is messed up and unethical. Show the world who you are and what type of person you really are. It only gets worse the more you try to lie and cover it up.
  3. I have both reported and not reported unethical behavior, depending on the instance. If I had the facts and points to make that were certain and new it was very unethical, I ‘blew the whistle’ and that made the person doing the unethical decision to not like me, but I gained more trust from my managers. On the other hand, I usually never ‘blow the whistle’ because I usually don’t have enough evidence and it isn’t in my jurisdiction to tell on someone, and that in my opinion is more unethical because what if they really are telling the truth or not doing anything wrong.
  4. If I was a manager and saw these unethical decisions being made I would absolutely take action into my own hands. It is your job pretty much to make sure everything is going the way it should be. Most businesses have the managers taking care of the employees, and when you call in sick, you usually call the manager because he is the one in charge of you.
  5. What I can do to prevent unethical behavior is try to teach, or maybe just show ethical behavior and decisions because they could copy me and start having ethical behavior that then another person could see them doing something ethical and the domino effect starts.
  6. One big unethical behavior I have witnessed, not so much seen was when i was bussing/bar backing for a bar, there was a bar tender that a lot of the workers did not like cause she always called in sick and couldn’t work on the slow days and she wasn’t very nice to them. After a while, when it was one of my last days working there, my manager had told me she was fired because she was stealing money from the company and under tipping everyone below her and that she was getting sued. They had video evidence and everything, but I had no clue that it was going on and that made me very angry that I was getting chipped out of money because someone was making a very unethical decision. If i had ever known I would’ve went to the managers immediately because that is very messed up.

Applying it- I learned from this exercise that ethical behavior and thinking is very important to day to day life. What someone is doing wrong in the present is most likely going to hurt them in the future. I will use this knowledge by applying ethical behavior and thinking to my every day life and decisions.